Built for everyone.

Our commitment

Watford Construction™ wants everyone to be able to use this website, including people who are blind or partially sighted, D/deaf or hard of hearing, or who have physical, cognitive or learning disabilities. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, the internationally recognised standard for accessible websites, and to go further where we can.

Accessibility and usability go hand in hand. A page that works well with a screen reader or a keyboard is usually clearer and quicker for everyone.

How accessible this website is

We are rebuilding the website page by page. New pages, like this one, are designed to the target above, and we check them on phones and computers, with a keyboard and with motion reduced. Some older pages, and some services provided by other companies, do not meet the target yet, so we describe the website as partially conformant.

Known limitations

These are the areas we know about. We are reviewing each of them, and we can help you another way in the meantime.

• Older pages

  Some pages were built before our current approach. They may have headings out of order, text with too little contrast, or images without useful descriptions.

  Reviewing page by page

• Site header, menus and footer

  These are shared by every page. We are reviewing their contrast, the order in which keyboard focus moves through them, and the names screen readers announce for their icons.

  Reviewing

• 3D scenes and the configurator

  Some product pages draw scenes live in your browser, and the garage configurator lets you design visually. These may be hard to use with a keyboard or a screen reader. Our team can talk you through the same choices by phone or email.

  Reviewing alternatives

• Region and language chooser

  On a first visit, a window may ask you to choose your region and language. We are checking how it handles keyboard focus and screen readers.

  Reviewing

• Shop, basket and account

  Some product images in the shop may lack useful descriptions, and some steps in the basket, checkout and My account may not work as well as they should with assistive technology.

  Reviewing

• Product documents

  Manuals and product declarations come from our manufacturing partners and are not always in accessible formats. Ask us, and we will look for another format.

  Other formats on request

• Services from other companies

  Payments, live chat, messaging and maps are provided by other companies, so we cannot change their design ourselves. We will pass on any barrier you report and help you another way, for example by phone.

  We pass reports on

Feedback and contact

If you find a barrier, or need information in another format, please tell us. You can report a barrier below, email enquiries@watford-construction.com, or call Customer Care on +44 (0) 330 818 0713, Monday to Saturday 8 am to 8 pm, Sunday 10 am to 5 pm (UK time).

About this statement

This statement was prepared in October 2026. We will update it as our review of the areas above moves forward, and whenever we make significant changes to the website.

Standards and law

WCAG 2.2 was published by the World Wide Web Consortium (W3C) in October 2023. Meeting level AA means meeting every level A and level AA success criterion.

EN 301 549 is the European standard for accessible information and communication technology. Its requirements for websites are based on WCAG.

In the United Kingdom, the Equality Act 2010 requires service providers, including those offering services online, to make reasonable adjustments for disabled people. In the European Union, the European Accessibility Act has applied to many products and services, including online shops, since 28 June 2025.