Services / Order tracking
Every step.
In view.
From the first confirmation to the final arrival. Find the information that belongs to your order.
Your account and order correspondence hold your order updates.
The journey.
Your next step.
01 / Find your bearings
Where are you
in the journey?
Choose what you are checking. These are general pointers; your own order details always come first.
Start with the confirmation.
Check the order reference, product details and contact information in your confirmation. Keep the original email somewhere easy to find.
Order reference · purchase email · product name
This guide does not display a live order status. For a specific update, open your account or prepare an enquiry below.
02 / A direct conversation
Let’s find
your answer.
A reference. A little context.
A clear question.
Prepare your message here, review it, then send it from your email app. Nothing is sent automatically.
Email support directly- Your order or quotation reference
- The email used for your purchase
- The update you are looking for
Ready when you are.
Check your message below. Opening your email app prepares a draft; you choose when to send it.
A few useful answers
Before
you ask.
I cannot find my order reference.
Look for your confirmation email and check your account. If it is still missing, tell support the product and the email address used when you ordered. You can leave the reference field blank.
Where is my delivery information?
Check the latest correspondence about your order. Delivery arrangements depend on the product and location. Our delivery guide explains what to prepare.
I need to change something on my order.
Contact support with your order reference and the change you are requesting. A request does not confirm that a change is possible. Ask the team to confirm any revised details in writing.
My product has arrived and I need help.
Visit Watford Construction Care for the right route, or go directly to product support.
Understand delivery information and prepare your site.
