Shopping support.
Everything between choosing a product and living with it, in the order it happens. Drag the line to your stage: what happens, what you can do and where to find it.
Stage 01 of 08
Choose
Explore the families, compare options and ask anything before you commit. Nothing is decided yet.
What happens
You browse the shop and the product experience pages, and narrow down what suits your home or project. Some products are ready to order online; others are made to measure and start with a quotation.
What you can do
- Compare finishes, sizes and options on the experience pages.
- Note the measurements and photos of where the product will go.
- Ask Customer Care if you are unsure which product fits.
Where to find it
Stage 02 of 08 · where needed
Quote & survey
Made-to-measure and installed products are priced for your opening, not a catalogue size. Where the opening, access or ground needs checking, we confirm it in person before anything is made.
What happens
You send your requirements and we prepare a quotation. Where measurements, access or the condition of the opening need checking, a survey visit is arranged before anything is made.
What you can do
- Share rough sizes, photos and the project location.
- Tell us about access: parking, steps, narrow paths.
- Ask exactly what the quotation includes, such as delivery or installation.
Where to find it
Stage 03 of 08
Order & pay
Check out from your basket, or follow the steps in your quotation. Prices include VAT. Delivery and installation charges may apply.
What happens
Your basket shows each item and any charges before you pay. For quoted work, the quotation sets out what is included and how to go ahead.
What you can do
- Check sizes, finishes and quantities in the basket.
- Use the delivery address where the product is going.
- Pay with Apple Pay, American Express, Maestro, Mastercard, PayPal or Visa.
Where to find it
Stage 04 of 08
Confirmation
Your order confirmation is the most useful document you will have. Keep it: it holds your order number and the details of what you ordered.
What happens
Once your order is placed, a confirmation is sent to the email address you used. It lists what you ordered and what you paid.
What you can do
- Read it straight away and tell us if anything is wrong.
- Check your spam folder if it has not arrived.
- Quote the order number whenever you contact us.
Where to find it
Stage 05 of 08
Preparation
Ready-made items are prepared for dispatch. Made-to-measure items are made to your confirmed specification by our manufacturing partners.
What happens
Your order is checked against the confirmation, made or taken from stock, and packed for the journey. Timing depends on the product and whether it is made to measure; we will tell you what to expect for your order.
What you can do
- Ask for an update at any time with your order number.
- Tell us early if anything changes. See Chapter 06.
- Start preparing the space for delivery.
Where to find it
Stage 06 of 08
Delivery
Large items can arrive on a pallet or need two people to carry. A few minutes of preparation makes the day simple.
What happens
We arrange delivery to the address on your order. Charges, where they apply, are shown before you pay or in your quotation.
What you can do
- Clear a safe route and a dry place to put things down.
- Check the packaging before the crew leaves.
- Photograph any damage and tell us in writing as soon as you can.
Where to find it
Stage 07 of 08 · where booked
Installation
When installation is part of your order, we arrange the visit with you in advance. The team fits the product, checks it works and shows you how to use it.
What happens
The team aims to protect the area, fit and adjust the product, test it with you and take you through everyday use and care.
What you can do
- Clear the working area and keep pets and children away from it.
- Tell us about power, access or parking in advance.
- Ask questions at handover. That is what it is for.
Where to find it
Stage 08 of 08
Aftercare
The journey does not end at the door. A little care through the seasons keeps the product working as it should.
What happens
You live with the product. Care guides help it last. If something is not right, the repair route gathers what we need to help.
What you can do
- Keep your order confirmation and any documents supplied.
- Follow the seasonal care guide for your product family.
- Report a fault with photos and your order number.
Where to find it
Stages 01–02 · Before you order
Measure twice, ask once.
- 1
Know the opening
Rough width and height, and where the product will sit. For made-to-measure items, final sizes are confirmed before anything is made.
- 2
Think about use
Who uses it, how often, in what weather. A door for a busy family garage is chosen differently from one for a quiet workshop.
- 3
Look at access
Parking, steps, gates and narrow paths affect delivery and installation. Tell us early.
- 4
Ask what is included
Delivery and installation charges may apply, and not every product includes both. Your quotation or basket shows what applies. If you need an old product taken away, ask before you order.
- 5
Keep the paperwork
Your quotation and order confirmation are the reference for everything that follows.
- 6
Check permissions
If your project may need planning permission, check with your local authority before you order. Our Terms and Conditions explain why this matters.
Stages 04–05 · Account and basket
Where your order lives.
Ordered without an account, or cannot sign in? Write to us with your order number and the email address you used, and we will help. Ask about an order
Stage 06 · Delivery
A good delivery starts the day before.
Getting ready
- Check the delivery address on your confirmation.
- Clear a safe route from the road to where items will be left.
- Choose a dry, flat place for large or long items.
- Tell us in advance about restricted access or parking.
On the day
- Count the items against your confirmation.
- Look over the packaging before the crew leaves.
- If packaging is visibly damaged, say so and note it on the delivery paperwork where you can.
- Keep products in their packaging until they are fitted.
If something arrives damaged
- Do not fit or use a damaged product.
- Photograph the damage, the packaging and any labels.
- Keep the packaging.
- Tell us in writing as soon as you can (email is best), with your order number and the photos.
The time limits for reporting damage, and how it is put right, are in your order confirmation and our Terms and Conditions.
Report damageStage 07 · Installation, where booked
Fitted, tested, explained.
When installation is part of your order, we arrange the visit with you in advance.
- Before
- Clear the opening and a working area around it. Tell us about power, parking and anything we should know about the building.
- During
- The team aims to protect floors and surfaces, fit and adjust the product, and leave the area tidy.
- Handover
- We aim to test it with you, show you everyday use and care, and answer your questions.
- After
- Keep the documents supplied with your order. Care guides live in Product Support.
Changes and cancellations
Changed your mind? Tell us early.
The earlier we hear from you, the more we can do. What is possible depends on where your order is on the journey, and whether it is made to your specification.
- SimplestBefore preparation
Changes to the address, contact details or delivery arrangements are usually simplest at this point.
- Ask firstOnce made to measure
A product made to your measurements and specification cannot always be changed or resold, so ask before it goes into production.
- Keep it unusedAfter delivery
Keep the product unused and in its packaging while we look at your request.
Your right to cancel, any charges that apply, and how this works for products made to your measurements are set out in your order confirmation and our Terms and Conditions. If you are unsure, ask us before your order goes into production.
Ask about an order
One message with everything we need.
Ready to send
Your message, prepared.
To: support@watford-construction.com. Nothing has been sent yet. If your email app does not open, copy the message and send it to this address.
Buying for a business
Commercial projects. Direct conversations.
Ordering for a company, a development or a commercial building? Specifications, quantities and pricing are handled by our projects team, not the online basket.
For an existing commercial order, write to support@watford-construction.com with your company name and order reference.
Questions
Questions, answered.
15 questions
Sign in to your account to see your orders and their status. If you ordered without an account, or the status is not what you expected, contact Customer Care with your order number.
Check your spam or promotions folder for the email address you ordered with. If it is not there, send us your name, that email address and the date you ordered, and we will find it.
Only where it is needed. Made-to-measure and installed products often depend on exact measurements and site conditions, so we may arrange a survey visit before anything is made. We will tell you when we prepare your quotation.
Online orders are delivered to the areas set out in our Terms and Conditions. For projects elsewhere, contact us: we work across 22 markets in Europe, North America, the Middle East and Asia-Pacific, and our UK team handles enquiries from outside the United Kingdom.
Apple Pay, American Express, Maestro, Mastercard, PayPal and Visa.
Yes. Prices include VAT. Delivery and installation charges may apply, and they are shown in your basket or quotation before you pay.
Prices are shown in pounds sterling by default, and the currency selector on the site changes the display currency. Your order confirmation shows what you paid.
It depends on the product and whether it is made to measure. We will tell you what to expect for your order, and you can ask for an update at any time with your order number.
Do not fit or use it. Photograph the damage, the packaging and any labels, keep the packaging, and email us as soon as you can with your order number. Time limits and remedies are set out in your order confirmation and our Terms and Conditions.
Contact us as early as possible with your order number and the new address. It is usually simplest before your order is prepared for dispatch.
For many products, yes. When installation is available, it appears as an option in your basket or as a line in your quotation. If you are unsure whether it is available for your product or location, ask us before you order.
Clear the opening and a working area around it, keep children and pets away from it, and tell us in advance about power, parking or access. The team will take you through use and care at handover.
Tell us as early as you can. What is possible depends on the stage of your order and whether it is made to your specification. Your order confirmation and our Terms and Conditions set out the rules that apply. See Changes and cancellations.
Tell us first, with your order number, before sending anything back. Whether a product can be returned, any charges that apply, and how products made to your measurements are treated are set out in your order confirmation and our Terms and Conditions.
Seasonal care guides for every product family are in Product Support. If something is not working as it should, use Repair my product.
No questions match that yet.
Ask us directlyStill need help?
People first, in everything we do.
- Call Customer Care+44 (0) 330 818 0713Monday to Saturday 8 am to 8 pm, Sunday 10 am to 5 pm (UK time)
- WhatsApp+44 (0) 330 818 0713Monday to Friday 7:30 am to 5 pm (UK time)
- EmailOrder supportsupport@watford-construction.com Include your order number.
- Contact SupportAll channelsFind the right team
Photographs on this page are concept visualisations. The terms for your order are in your order confirmation and our Terms and Conditions.
