Support Contact Support
Here to help.
Call, message or write to the Watford Construction team. The dial shows who you can reach right now, in UK time.
The switchboard Key
UK time
-
Call +44 (0) 330 818 0713
Customer Care
Monday to Saturday 8 am to 8 pm, Sunday 10 am to 5 pm (UK time)
-
Message +44 (0) 330 818 0713
WhatsApp
Monday to Friday 7:30 am to 5 pm (UK time)
-
Call 0800 009 3405
Corporate line
Monday to Saturday 8 am to 8 pm, Sunday 10 am to 5 pm (UK time)
Or write any time: support@watford-construction.com
Choose your line
Four ways in
Every route leads to the same team in the United Kingdom. Here is what each one is best for.
-
Call us
Orders, deliveries, repairs and anything that is easier to talk through.
Live hours on the switchboard
-
WhatsApp
Send photos of a product label or an issue, and keep the conversation in one thread.
Replies during WhatsApp hours
-
Live chat
Quick questions while you browse. When chat is not running, we’ll take you to the email form instead.
Checking chat
-
Email
Order and technical support. Include your order reference so we can find it quickly.
Write any time, any day
Find the right team
What’s it about?
Choose one. We’ll show you the quickest route, and what to have ready.
Choose a topic to see your route.
People come first
In everything we do. Every enquiry, from every one of our 22 markets, comes to our team in the United Kingdom.
Calling from abroad
Our hours, in your time.
Choose where you are. We’ll convert Customer Care and WhatsApp hours to your local time.
Your time
–:–
United Kingdom
–:–
Dialling the UK
Call Customer Care on +44 (0) 330 818 0713. From outside the UK, dial +44 and leave out the (0). Freephone numbers may not connect from abroad, so use this number, WhatsApp or email.
Customer Care, next seven days
Write to us
Your message, prepared.
Fill in what you know. We’ll lay it out clearly and address it to the right team, then open it in your email app.
Make the first message count
- 01
Your order number
On your order confirmation, and in My account if you ordered online.
- 02
The product label
A clear photo tells us exactly which product, size and version you have.
- 03
Photos or a short video
From a little distance, then close up. Video helps with noises and movement.
- 04
Where and when
The installation postcode, when you first noticed it, and anything that changed just before.
Ready for the right team
Check it, then send it.
- To
- Subject
Nothing has been sent yet. If your email app doesn’t open, or the message looks cut short, copy the email and paste it into a new message to .
Based in the United Kingdom
Visit by appointment
Local roots, open conversations. Our office is in Watford: please get in touch before you visit.
Office
Watford, United Kingdom
54 Clarendon Road, Watford, WD17 1DU, Hertfordshire, United Kingdom
Please contact us before arranging a visit.
Watford Construction Limited · Incorporated in England & Wales · Registered office: 100 Bishopsgate, 18th Floor, London, EC2N 4AG, United Kingdom · Company information
Concept visualisation
Accessibility and feedback
However you prefer to talk.
- In writing
Prefer not to call?
You can reach us in writing instead: on WhatsApp, by email, or with the form above.
- Text relay
Relay UK
If you use Relay UK, you can reach Customer Care through the Relay UK app, or by dialling 18001 before our number from a textphone.
- This website
Using this website
If something on this website is hard to see, hear or use, tell us what got in your way and which page you were on. We’ll look into it.
- Feedback
Tell us how we did
Praise, ideas and complaints all help. Include your order number if it’s about an order.
Common questions
Good to know.
Customer Care (+44 (0) 330 818 0713) for homes, orders, deliveries and repairs. The corporate line (0800 009 3405) is for commercial projects and business enquiries.
Customer Care uses an 03 number. In the UK, calls to 03 numbers cost no more than calls to standard 01 and 02 landline numbers, and usually count towards inclusive minutes. Check with your provider if you’re unsure.
Please contact us before arranging a visit. Call Customer Care or email us first, and we’ll arrange a time with the right person.
They’re set out in your order confirmation and in our Terms and Conditions. If anything is unclear, call Customer Care with your order number.
Stop using the product, keep people and pets away, and switch off its power supply if you can do so safely. Garage door springs and cables are under high tension: never adjust them yourself. Then call Customer Care.
